Terms & Conditions
Thank you for booking with Ella Louise, I am really looking forward to being a part of your special day. Each client is important to me and the terms of contract are to safeguard the clients interest and of those of Ella Louise.
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Please note that upon booking and paying your deposit towards an appointment you are automatically agreeing to the below terms and conditions. I ask that you carefully read our cancellation policy and terms & conditions.
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All bookings are only considered as secure AFTER the payment of a non-refundable deposit.
BOOKINGS:
For larger bridal parties or early ceremonies I may require to book an assistant artist to help with the bridal party. There will be an additional charge of £55 per artist. To ensure a smooth wedding day I require an email address & telephone number for the lead booker as well as emergency contact details for on the day (maid of honour, wedding planner or coordinator)
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DEPOSIT & PAYMENT:
- Deposits are payable via bank transfer or cash can be arranged and non-refundable. Once I have sent over the bank details please try to send over the deposit ASAP to avoid losing your date & time. I will hold your date & time for 24hours while waiting to receive the deposit, if your concerned about availability please message me. Once you have sent the deposit you need to send me a message to say the payments been completed. I will then book you in my diary and send confirmation of your booking. Your wedding date is not secured by booking a trial. The deposit fee also covers administrative duties and communications in connection to your booking.
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- I require a £50 non-refundable deposit via bank transfer or cash can be arranged to secure your date which is deducted from the balance on the wedding day. Without this your date will not be secure.
- Payments for trials is to be made at the trial as well as a 40% deposit of the remaining total to secure your booking. The client is still liable to pay for the trial even if they do not want to proceed with the booking for their wedding and the initial deposit will be lost. Trial bookings need to be booked at least 3 months prior to the date when possible.
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- The remaining balance is due 2 weeks before the wedding date which is non-refundable - this helps your wedding date to be a bit more stress free. This can be paid via bank transfer or alternatively if you would like to pay cash this can be arranged. You will be sent an invoice/payment reminder 6 weeks before your wedding date which will have payment details. Changes made to your booking after this point may not be able to be accommodated for. Failure to pay by the date may result in being charged a late fee and the loss of reserved services and forfeit of the deposit. I do have the right to cancel with no return of the deposit if unpaid within 2 weeks before the date. Due dates will be made clear on your invoice and payment schedule. The person responsible for the entire balance payment is the person who made the initial booking.
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- A breakdown of services, costs and a payment schedule will be sent with your booking confirmation. Securing your event date means the diary is closed, no further bookings will be taken at the same time, ensuring priority for your event and to protect your booking. For all bookings, the deposit is non refundable. Although there will be multiple opportunities to gain alternative fee paid work on your chosen date, these will have been declined in favour of your secure booking. A non refundable deposit protects clients and Ella Louise.
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- If you book event makeup and it becomes apparent that it is a wedding occasion; I reserve the right to request the appropriate fee or withdrawal services on the day without further notice.
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TRIAL:
- Please allow 4 hours for the trial, especially if you are having both hair & makeup services (2 hours for one) This allows for a consultation, colour matching, preparation, going over wedding day details and multiple style changes if necessary. Hair accessories or pieces are not provided and should be brought to the trial to ensure the perfect fit with the chosen style.
- We recommend that the trial is booked 3 months before your wedding and takes place at your home. Travel will be charged at 45p after a 10mile round trip.
- Trial payment is due no later than the trial date. If a second makeup and/or hair trial is requested the same fee applies as for the first trial
- Please be aware that on the rare occasion, due to prior contractual engagements, it may be necessary to reschedule trial appointments. Every effort will be made to accommodate your needs and minimise any inconvenience caused.
CHANGES:
Reducing the number of services within the bridal party must be informed 3 months prior the wedding date to avoid being charged, any reductions after this the full fee will apply. You may add services to the booking with notice and these will be charged for. However, these requests can not be promised after 1 month to the booking.
TRAVEL:
- I am happy to travel to the agreed location, I ask that a suitable working area is provided, such as a large table and natural light. Travel is charged at 45p a mile above a 10 mile round trip from my personal postcode. This applies to all bookings. Please provide advanced notice of difficulties with parking access (if permits are needed) A surcharge may apply for non standard parking fees and congestion charging (where applicable) Travel charges will be added to your total balance.
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- If I have to travel for more than 2 hours from my home address for your wedding I may request you to book me accommodation for the night before.
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- Abroad Weddings - All accommodation, food and travel expenses (flights, airport transfers, additional taxis) are required to be covered by the client/yourself. We must receive all relevant travel/accommodation information prior to travelling to ensure everything runs smoothly.
PHOTOGRAPHY:
The client agrees that Ella may use photography/video images of the client and other members of the booking for publicity purposes which includes but not limited to the makeup artist website and social media pages. Please state and withdrawal consent if you would not like any photos taken. Ella Louise will never post a photo before the event's started to avoid spoiling any surprises for guests.
CLIENT RESPONSIBLITIES:
- Each client must comply with all terms and conditions started and strictly adhere to payment and cancellation terms. It is the responsiblity of the client to read the terms prior to financially securing the booking.
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- It is the receiver of hair & makeup responsibility to inform Ella Louise (or assistant artist) of any concerns relating to allergies, skin/scalp/medical conditions or sensitivity's prior to the service taking place. If need be, sample test of makeup may be performed on the skin to test reaction. The client and anyone receiving a service within the booking to agree to release Ella Louise (or the assistant) from liability for any skin complications due to allergic reactions.
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- The client accepts that Ella Louise may use their photographic images unless a request for refusal of photography usage is submitted.
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CANCELLATION:
- Ella Louise enforces a cancellation policy on all services and reserves the right to charge a cancellation fee for any late cancellations. The cancellation fee is only charged if you violate the terms of the cancellation policy. If you cancel before the deadline listed on our policy. If you cancel before the deadline listed on our policy, no cancellation fee will be requested.
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- Your deposit and any money already paid end up to the point of cancellation is non refundable this includes bridal trials.
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- The client can cancel the booking anytime up to 3 months before the booking by informing Ella Louise in writing. Ella Louise will be in obligation to refund any money paid up until the point of cancellation as the deposit is non-refundable.
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Should you wish to cancel your booking the following fees will apply:
3 months prior to the booking date - 25% of the remaining total
1 month prior to the booking date - 50% of the remaining total
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- In the unlikely event that Ella Louise is unable to attend your wedding due to illness or unforeseen circumstances, every effort will be made to find an alternative hair and/or makeup artist of the same skill and experience. A full in-depth handover would be arranged to ensure all parties are satisfied with the new arrangements. In circumstances where no other suitable alternative can be given a full refund will be authorised to the client (this does not include trial payments). No further will be authorised to the client (this does not include trial payments). No further compensation will be offered.
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Client details are stored in accordance with current Data Protection Laws and will not be passed to a third party.
By financially securing your booking with a deposit, I understand you've read and agreed to the terms & conditions.
If you've any questions regarding our terms & conditions, please don't hesitate to contact via email mua.ellalouise@gmail.com
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Please note that terms & conditions and our prices are subject to change but once the booking is made your price will be honoured. Thank you for your understanding!
Issued & Updated February 2024